Operations consulting for plumbing companies
Operations consulting for plumbing companies that still answer their own phone.
Service calls, repipes, water heaters, and the 6 a.m. emergency all compete for the same trucks. We look at how the work moves through your shop, from the ring of the phone to the deposited check, and tell you what to fix first.
Where the money leaks
Six places a plumbing company loses money without noticing.
None of these show up on a P&L. They show up as a slow month nobody can explain.
Emergency calls that break the whole day
One burst pipe at 7 a.m. and three scheduled customers get a call that nobody wants to make. The question is whether the reshuffle takes five minutes or an hour.
Parts runs
A tech drives to the supply house mid-job because the truck did not have the part. Forty minutes each way, billed to nobody.
Flat-rate book on paper, price on the fly
When two techs quote the same water heater at two prices, one of them is losing money and the other is losing customers.
Callbacks nobody tracks
The second visit is free to the customer and expensive to you, and if it is not written down it does not get fixed.
Repipe and remodel quotes that sit
The big-ticket estimate goes out and waits. Nobody owns the follow-up, so the customer gets three other bids in the meantime.
Reviews that never get asked for
The customer is thrilled at the door and forgets by dinner. The ask has to happen in the moment, from the truck.
What the Blueprint looks at
The whole path of a job, not just the software.
- How an emergency call gets slotted, and who decides
- What is on the truck and how it gets restocked
- How prices are set and whether every tech uses the same ones
- How estimates go out and who follows up
- Callbacks, warranties, and what they cost you
- What the office types twice
The Operations Blueprint
$1,500
Fixed. Paid up front.
- You send a few things you already have
- about 90 minutes, a call or a visit
- A written report in 7 business days
- One findings meeting
- $750 back toward an implementation
Where we come from
Same phone, same trucks, different pipe.
We have not run a plumbing company. We have run a septic company, which shares the dispatcher, the emergency call, the property that needs remembering, and the estimate that goes quiet. The Blueprint asks the questions a plumber would ask, and it does not pretend to know your trade better than you do.
FAQ
Answered Before You Have to Ask
Tell us how your plumbing company runs.
Four minutes on the form. We will tell you straight whether we can help and what it would cost.
Start here